Shaw House – Frequently Asked Questions
What areas do you service? Shaw House provides single-family rental maintenance services throughout the greater metro area and surrounding counties. If you’re unsure whether we cover a specific location, feel free to contact us — we’re happy to confirm.
How fast do you respond to service requests? Most non-emergency requests are addressed within 24–48 hours. For true emergencies (burst pipes, no heat/AC, electrical hazards, etc.), we offer 24/7 response with an average arrival time of under 4 hours.
Do you offer preventive maintenance plans? Yes. We offer flexible preventive maintenance programs designed specifically for rental portfolios. These plans include scheduled inspections, filter changes, seasonal checks, and minor repairs to help reduce costly emergency calls and extend the life of your properties.
Will you communicate directly with my tenants? Yes. With your approval, our technicians can coordinate directly with tenants for access and scheduling. We always represent your property professionally and keep you informed of any important findings or required approvals.
Are you licensed and insured? Absolutely. Shaw House is fully licensed, bonded, and insured. All of our technicians are background-checked and trained to work in occupied rental properties with minimal disruption to tenants.
How do I get started with Shaw House? Getting started is simple. Contact us through our website or by phone. We’ll schedule a quick onboarding call to review your portfolio, discuss your specific needs, and set up your account. Many owners are fully onboarded within a few days.
What’s included in a tenant turnover? Our turnover service includes a full inspection, necessary repairs, professional cleaning, touch-up painting, and anything else needed to get the unit rent-ready. We can also coordinate carpet cleaning, appliance checks, and landscaping as part of the package.
How is pricing handled? We offer transparent, flat-rate pricing on most services. You’ll receive a clear quote before any work begins. For ongoing clients, we also provide customized maintenance packages with predictable monthly pricing.
Do you provide reports or documentation? Yes. After every service visit, you’ll receive a detailed report including photos, work performed, and any recommendations. Portfolio-level reporting is also available for property managers who need regular updates.
Can you handle both routine maintenance and emergency repairs? Yes. We’re equipped to manage your day-to-day maintenance needs as well as true emergencies. Many of our clients use us as their single point of contact for all property maintenance.
What if I only need help with certain properties or specific types of work? No problem. We can support your entire portfolio or just selected properties. We’re also happy to provide à la carte services (such as only turnovers, only emergency response, or only landscaping).